FAQs

Frequently Asked Questions


List of Public and National Holidays for Namibia in the year 2017

Our store is closed on following days:

  • New Year’s Day is on Sunday, 01 January 2017
  • Independence Day Namibia is on Tuesday, 21 March 2017
  • Good Friday is on Friday, 14 April 2017
  • Easter Monday is on Monday, 17 April 2017
  • Labour Day is on Monday, 01 May 2017
  • Cassinga Day is on Thursday, 04 May 2017
  • Ascension Day is on Thursday, 25 May 2017
  • Africa Day in Namibia is on Thursday, 25 May 2017
  • Heroes’ Day Namibia is on Saturday, 26 August 2017
  • Human Rights Day / Namibian Women’s Day starts on Sunday, 10 and 11 December 2017
  • Christmas Day is on Monday, 25 December 2017
  • Family Day is on Tuesday, 26 December 2017

The store is also closed during the festive season from 25 December until 2 Januari 2018.

List of Public and National Holidays for Namibia in the year 2018

  • New Year’s Day is on Monday, 01 January 2018
  • Independence Day Namibia is on Wednesday, 21 March 2018
  • Good Friday is on Friday, 30 March 2018
  • Easter Sunday is on Sunday, 01 April 2018
  • Easter Monday is on Monday, 02 April 2018
  • Labour Day is on Tuesday, 01 May 2018
  • Cassinga Day is on Friday, 04 May 2018
  • Ascension Day is on Thursday, 10 May 2018
  • Africa Day in Namibia is on Friday, 25 May 2018
  • Heroes’ Day starts on Sunday, 26 August 2018
  • Human Rights Day in Namibia is on Monday, 10 December 2018
  • Christmas Day is on Tuesday, 25 December 2018
  • Family Day Namibia is on Wednesday, 26 December 2018

Waterfig investments cc trading as Capture Namibia

Mandume Ndemufayo Avenue 197
Windhoek, Namibia

Tel: +264 (0)61 243 182
E-mail: info@capturenamibia.com

Owners/chairmen: Pascal Supply – Joshua Farrell

Registrationnumber: cc/2016/04318

  1. On our website, go to rentals. Here you can select your article that you want to hire.
  2. Click on your article. Now you can choose ‘ Make a reservation’. A calendar will pop up. Select your dates and you will see immediately the price of the complete rental period ( Green: available, red: rented out). Fill in your details and send it. You now have made the pré-reservation
  3. We will send you a confirmation mail of the requested article(s). In that mail we will invite you also of paying a 10% reservation fee to finalise the reservation.
  4. When the payment has reached our account, the reservation is a fact. Now your article(s) is blocked for you.
  1. 1 month prior to collection, the full amount should be paid in full. You can do a bank transfer from your home what makes it easier  ( the payment needs to reflect in our account before you collect the equipment. As a help, you can send us a proof of payment.).
  2. When you collect your gear and you would like to add other articles, you can do so depending the availability.
  3. Before handing over all your gear the full amount should be payed by credit, debet card or cash. You can do this in our shop.
  4. If no collection is done on the first day of rental before 17,00 , the equipment is free for others to rent.

Note: a 20% administration fee has to paid when the rental is canceled 1 week prior the first rental day.

Monday – Saturday:

A rental day, starts at 8:00 and ends at 08:00 the next morning. We have a grace period to return your rental between 8:00 and 10:00. Later then 10:00 will count as a full day and you will charged for this.

Sunday:

We are closed on Sunday and public holidays.

Weekend:

From Saturday (8:00 – 13:00) until Monday (8:00 – 10:00): 1,5 day of rental

From Friday ( 8:00 – 17:00) until Saturday ( 8:00 – 10:00): 1 day of rental

From Friday ( 8:00 – 17:00) until Monday ( 8:00 – 10:00): 2,5 day of rental

The date of return on the invoice is used. When the return is later then 10,00 on the day of return this will be counted as a full day of rent.

  1. Photo-equipment: We rent out from different brands. From each brand we offer bodies, lenses and accessories.
  2. Drones: We work together with DJI, a specialist in drones.

– First time

Order your equipment online. Make sure that you order ALL your material at this stage. When later extra material is requested, we cannot make sure that we can provide you.

Next information has to be of the person that will pay for the rental ( for Namibian people):

Fill in the form completely with all your information.
Send us a copy of your Namibian id or valid passport. ( please note that you can send us a photo by mail on this stage).

Send us a proof of residence. We need a utility bill or bank statement. An hiring contract will not be accepted. When you’re residing with a parent, friend or partner and the proof of residence is not in your name, please provide us with the following documents:

  • a letter confirming that you’re residing at the address as stated.
  • Proof of residence in the name of the owner ( utility bill or bank statement; no hiring contract).
  • Namibian ID or valid passport of the person that is on the proof of residence paper.
  • Your own Namibian ID or valid passport.

Next information has to be of the person that will pay for the rental ( for overseas people):

  • Fill in the form completely with all your information.
  • Send us a copy of your valid passport. ( please note that you can send us a photo by mail on this stage).

-Second or later time:

Please log in with your name. Take the time to check your personal information. Place your rental-order.

Now your rental is in the request phase.

After 2 working days or sooner, you will receive a confirmation of your rental. Please take your time to check this information and let us know when an error is occurred.

Now, a reservation fee of 10% of the complete reservation can be payed by transferring the money, by Credit card or by debit card. Your rental is now in the pré-reservation phase.
When we have received your reservation fee, the reservation is complete and you will be notified. Your reservation is complete.

Complete payment is required before handing out the equipment. You can pay the full amount by bank transfer, credit card or by debit card online or in the shop.

You can collect your gear at our store which is situated in the My-Spy store. The address is: 197, Mandume Ndemudayo Avenue in Windhoek, Namibia.

When requested, we can give you a handbook of the rented material.
When you don’t have enough memory cards with you, you can either buy memory cards or rent them in our shop. For downloading your pictures on a computer, a card reader can be booked for an amount of N$ 75,00 for a week.